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Senior Client Relationship Officer (Clients)

Job description

About the Role

Develop active and collaborative working partnerships with Aboriginal Community Housing Providers (ACHP), community leaders, key government stakeholders, NGOs and Aboriginal clients to deliver housing and housing related assistance to clients through approved services and programs.

Your key accountabilities will include:

  • Lead client issue and inquiry resolution process from inception to completion to ensure timely completion within service standards.
  • Collaborate with housing providers in relation to key client based strategic programs. Manage client outcomes in relation to property transfers
  • Act as the local AHO representative and partner in the region building effective working relationships with Aboriginal Housing Providers, community leaders and clients to better meet client needs and develop partnerships that support individual, family and household outcomes and community building.
  • Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments. Complete work plans, activity tracking and measurements of work schedule completion
  • Ensure the team meets broader planning and service commitments and own work plans, activity tracking and measurements of work schedule completion are completed according to agreed standards
  • Promote and participate in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation
  • Provide direct support to client and assets staff.

About You

You will have:

  • The ability to work quickly and accurately to tight deadlines
  • The ability to work in a high volume administrative and sensitive work environment
  • NSW Driver's Licence
  • National Criminal History Record Check
  • Working with Children Check clearance

Click APPLY now or further information please contact Lisa on 0409 746 855.