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IT Support Technician

Job description

Are you an experienced IT professional with a passion for delivering innovative solutions? We're looking for two Technology Officers to join our client's dedicated Technology and Information team.

As a key member of the team, you'll provide high-level technical support for the maintenance and development of our client's digital infrastructure and cloud computing services. You'll play a critical role in supporting organisation-wide technology needs, ensuring seamless operations and continuous improvement.

Key Responsibilities:

  • Provide 3rd level technical support and resolve operational support issues.

  • Design, implement, and maintain digital infrastructure, including cloud services.

  • Manage Microsoft technologies: Windows Servers, Azure, O365, SQL Server, desktop operating systems.

  • Support virtual environments, networking (WAN, switches), SAN storage, firewalls, and backup systems.

  • Participate in projects, scoping, implementing, and providing thorough documentation and user training.

  • Contribute to ITIL best practice processes, quality assurance, and continuous improvement.

  • Collaborate with external vendors and internal stakeholders to deliver exceptional outcomes.

About You:

  • A tertiary qualification in IT (or equivalent experience) and a current driver's licence.

  • Demonstrated experience with Microsoft Azure, O365, Windows Server, SQL Server, and related technologies.

  • Strong knowledge of virtualised technologies, WANs, networking, and cloud computing.

  • Excellent troubleshooting, documentation, and communication skills.

  • Ability to prioritise and manage multiple tasks in a high-pressure environment.

  • Proven ability to work independently and as part of a collaborative team.

  • Commitment to safety, quality, and customer-focused outcomes.

What else to know?

  • A supportive, forward-thinking team environment.

  • Opportunities to work on exciting projects and drive innovation.

  • Work-life balance... opportunity for a 9-day fortnight.

  • Temporary position, but potential for long-term or permanent for the right person.

If you're outcome-focused, driven by improvement, and thrive in an environment of continuous learning and innovation, we'd love to hear from you.

To Apply:

Send us your resume and a cover letter outlining how you meet the key criteria for this role, what your availability is, and what your hourly rate expectations are.