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Customer Service Officer - Government

Job description

Are you looking for a foot-in-the-door with council?

Whether you love being on the phone, working at a reception desk or taking a 'problem' and turning it into a resolution…. Some people are genuinely MADE for customer service. If you are one of these people, we'd love to hear from you!

Spinifex Recruiting work closely with councils in the Northern Rivers, often having customer service contracts arise. If getting your foot-in-the-door with your local council is high on your wish list, we can help make this a reality!

What does a day in the life look like?

  • Engaging with customers via phone, email, and web chat to provide outstanding support and assistance.
  • Resolving customer inquiries and issues promptly and effectively, ensuring a positive resolution.
  • Utilising your excellent communication skills to interact with customers in a friendly and professional manner.
  • Collaborating with team members to deliver top-notch service and exceed customer expectations.

Are you perfect for the role? You've worked in a role where:

  • Multi-tasking is IMPERATIVE! You are juggling a million things at once.
  • You've manned a reception desk where the phone is ringing off the hook.
  • You manage all inbound calls - often triaging them as they come through.
  • You can stay calm under pressure and make smart, reactive decisions.

If reading this ad excited you and you're looking to enhance your customer service experience in a local govt role, hit APPLY today! 🚀