As an Assistant Program Officer, you will play a vital role in supporting the delivery of financial assistance programs by providing high-quality customer service, assessing applications, and managing post-approval processes. You'll be part of a dedicated team helping individuals and communities access critical support.

Key Responsibilities

• Review complex applications and claims, providing recommendations based on eligibility criteria and responsible lending standards

• Identify and manage suspected fraudulent claims, escalating cases to the Manager

• Draft correspondence and prepare reports related to funding deeds, securities, and application variations

• Liaise with financial institutions to obtain consent for loan documentation and apply responsible lending practices

• Maintain accurate records in RAA databases to support informed decision-making

• Provide timely and accurate advice to applicants, resolving issues and managing complaints professionally

Key Challenges

• Managing multiple priorities within tight timeframes to meet service expectations

• Staying current with policies, procedures, and responsible lending guidelines across various programs

• Handling sensitive enquiries and complaints from distressed or irate clients

• Validating complex client information, particularly securities documentation for loans

If you're ready to make a difference and bring your administrative expertise to a role that supports communities across NSW, we'd love to hear from you. Apply now OR contact Lisa on 0409 746 855.