08 – Building trust in a socially-distanced world
Where the jobs are, and other useful things to know and do for all the employers, contractors and job seekers in the Spinifex community
Source: www.bucketlist127.com/goal/go-crowd-surfing
Can we build and sustain trusting relationships in a socially distanced world? This is one of the questions we’ve been hearing people talk about over the past week, along with:
- Where the jobs are
- Communication during periods of change
Where the jobs are
Over the past week, we’ve listed a number of job opportunities in the following sectors and locations across NSW. Around 34% of those jobs are in the Transport, Postal & Warehousing and Construction sectors.
Aldaville | Mudgee | Parkes |
Kempsey | Northern Rivers region | Sydney – CBD, Leichhardt |
Lismore | Orange | Wagga Wagga |
For more information, take a look at our current job opportunities https://spinifexrecruiting.com.au/jobs.php
Also check out the Australian Government Jobs Hub https://www.dese.gov.au/covid-19/jobs-hub
Building trust at a distance
Ben Jones, our Executive Recruiter in Canberra, shares some lessons about the challenges of maintaining client relationships across the tyranny of distance, virtual and real.
Source: https://www.time4clarity.com/empathy-and-trust-across-virtual-distance-part-2
Part of the answer lies in understanding consumer and business trust in Australia. Here are a few insights:
So, who and what do people trust? Less than 20% trust advertising, websites, news features and social media; instead:
Communication during times of change
Source: https://www.entrepreneur.com/article/251438
How a business treats its employees matters to customers
Businesses that get it right:
- View the employee experience as the DNA for great customer experiences
- Empower staff to help customers by reducing bureaucratic barriers and keeping staff well informed
- Emphasise education and training to help staff learn develop their skills and learn new ones
- Create forums for staff to raise issues and exchange ideas
- Know employees’ expectations and show how they are working to meet them
Now is not the time for ambiguity, weasel words or covering one’s own a%$e
Businesses that get it right:
- Know their customers and talk to them as real people
- Talk to customers about what matters to them
- Have a clear answer to ‘Why should anyone care about this?’
- Talk about value for customers in specifics not motherhood statements
- Admit to mistakes and show how they have learned from them
- Are open and honest about challenges
- Don’t avoid customers – are visible and accessible at all levels
- Provide a consistent experience across all channels, whether it’s in person or online
- Don’t speculate
Remember, there is no profit without people.
Next week, we’re diving into the agribusiness sector
Until then, stay safe.
Scott C Small | Victoria Bila |
Managing Director | Group Manager – Operations |
Andrew Egan | Damien O’Donnell |
Group Manager – Regional Operations | Group Manager – Regional & Executive |
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