IT Help Desk Support

  • Immediate Start
  • $38.47 per hr + Super
  • Government Client - Lismore
LocationLismore & Far North Coast Salary $38Hourly Rate WorktypeCasual

Spinifex Recruiting is the North Coast's leading recruitment agency, with over ten years' experience servicing government and commercial clients. Spinifex Recruiting currently has a vacancy for an experienced ICT Helpdesk Support Officer to join a Government Department in Lismore NSW.

This role is initially offered on a 1 month contract with the possibility of extension.

The role:

  • Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.

Key Responsibilities:

  • Provide and maintain ICT support services in accordance with the Department's standards, policies and operating procedures and agreed service levels.
  • Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support; contribute to the improvement of ICT services to the agency through the escalation of relevant incidents, requests and problems.
  • Assist senior technical staff with the deployment, maintenance and improvement of the Department's standardised ICT systems; assist during major service interruptions as directed.
  • Establish and maintain filing and records management systems, including registers and databases; create and maintain records in the record management system.

To be considered for this role, you will have:

  • Call Centre or Help Desk experience in a high-volume environment is highly regarded
  • Technology experience using multiple systems is desirable.
  • Excellent communication skills

To register your interest for this position please follow the Apply button below.

For further detail please call Sandy Demeester-Pohl at Spinifex Recruiting on 02 6680 9018.

Reference Number:
Contact Details:
Sandy Demeester-Pohl
Spinifex Recruiting


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