Shared Services Support Officer

  • High Paced State Government Agency
  • Call Centre Consultant
  • Based in DUBBO NSW 2830
LocationDubbo & Central NSW WorktypeFull Time

Spinifex Recruiting is seeking Call Centre Consultants, for one of our high paced Government Agencies.

The role is a temporary full-time role, Monday to Friday Roster, based in Dubbo, NSW 2830.

About the role:

The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of services to a range of internal and external customers.

As the Call Centre Consultant, your main responsibilities will include:

  • Answering phones and providing high-quality customer service by interpreting and resolving first -contact enquiries
  • Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service
  • Process a range of transactions across the service line accurately and efficiently
  • Escalate more complex enquiries and transaction to ensure the timely and effective resolution of issues and providing feedback
  • Meet performance levels in terms of customer satisfaction, efficiency and effectiveness of services provided
  • Effectively use a range of computerised systems, technology and telephony solutions to undertake tasks

This position is a Monday to Friday roster.

About you:

To be successful for this position it is essential that you possess the following skills and experience:

  • Strong computer literacy (office suites programmes) and the ability to learn inhouse systems quickly
  • Strong Customer Service
  • Excellent communication skills
  • Personable phone manner
  • Team player
  • Two recent professional references
  • Available for immediate start

How to apply:

If you are interested in this position and possess the above criteria, please apply now with your current resume.

For any further enquiries about this role please contact Elissa Daymond on 0428 841 298.

Reference Number:
Contact Details:
Elissa Daymond
Spinifex Recruiting


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